Disclaimer / Terms & Conditions

1. Right to Refuse Service

Peggy Sue’s Pristine Cleaning Services reserves the right to refuse or terminate service at any time if a customer’s behavior, environment, or situation is deemed unsafe, unsanitary, or inappropriate for our staff. This includes, but is not limited to, the presence of illegal activity, hazardous conditions, harassment, or any circumstance that may compromise personal safety or professional integrity.

2. Access & Preparation

Clients are responsible for ensuring safe, unobstructed access to the property during the scheduled cleaning. Any areas containing valuables, personal information, or sensitive materials should be secured prior to our arrival.

3. Liability & Damages

While every effort is made to handle all items with care, Peggy Sue’s Pristine Cleaning Services is not responsible for damage caused by pre-existing conditions, improper installation, unstable surfaces, or normal wear and tear. Any damages claimed must be reported within 24 hours of service completion with photo documentation.

4. Health & Safety

For the safety of our staff and clients, service will not be performed in areas with biohazards, mold, pests, or bodily fluids unless previously disclosed and properly equipped for such cleaning.

5. Payment & Cancellations

Payment is due at the time of service unless otherwise arranged. A minimum 24-hour notice is required for cancellations or rescheduling. Cancellations without proper notice may result in a fee.

6. Client Protection

All client information and property details are kept confidential. Our staff are screened professionals who value privacy and respect your home or business.

7. Satisfaction Guarantee

If you are not fully satisfied, please contact us within 24 hours so we can address the issue promptly. Our goal is your complete sat

isfaction and trust.